Boon Pharma Corp. Support Policy

Last Updated: [Insert Date]

1. Overview

At Boon Pharma Corp., we are dedicated to ensuring that both our customers and sellers receive comprehensive support to enhance their experience on our e-commerce platform. This Support Policy outlines the support channels, operating hours, and types of assistance available to you.

2. Support Channels and Hours

• Email Support (24/7):
  Our email support team is available around the clock. You can reach us at [Insert Email Address] at any time. We strive to acknowledge all email inquiries within 24 hours.

• Call and Text Support (8:00 AM – 5:00 PM):
  For voice and text support, our team is available Monday through Friday from 8:00 AM to 5:00 PM (local time). Please call or text us at [Insert Phone Number] during these hours. Inquiries received outside of these hours will be addressed on the next business day.

• Marketing and Additional Support:
  We also provide support services that include marketing guidance and other assistance typically offered by e-commerce platform owners. For marketing-related inquiries, please contact our Marketing Support Team at [Insert Marketing Support Contact Information].

3. Scope of Support Services

• Technical Assistance:
  Help with navigating the platform, troubleshooting issues, and resolving account-related questions.

• Order and Payment Support:
  Assistance with order placement, payment processing, and transaction-related inquiries.

• Seller Support:
  Guidance on setting up and managing your e-store, addressing disputes, and using seller-specific tools available on our platform.

• Marketing Support:
  Advice and support to help you effectively market your products and enhance your online presence on the Boon Pharma Corp. platform.

4. Response Times and Resolution Process

• Email Inquiries:
  We aim to acknowledge all emails within 24 hours, though resolution times may vary depending on the complexity of the issue.

• Call and Text Inquiries:
  Our support team will provide immediate assistance during business hours. For any issues reported outside of these hours, we will follow up on the next business day.

• Escalation:
  If your issue remains unresolved or if you are not satisfied with the response provided, please escalate your concern by contacting our Support Manager at [Insert Manager’s Contact Information]. We are committed to resolving your issues in a timely and effective manner.

5. Disclaimer

While Boon Pharma Corp. is committed to providing reliable and timely support, we cannot guarantee uninterrupted services at all times due to factors such as system maintenance or unforeseen technical challenges. We appreciate your understanding in such cases.

6. Contact Information

For further assistance or questions regarding this Support Policy, please contact us at:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]
• Text: [Insert Text Contact Number]
• Address: [Insert Company Address]